Refund Policy

Anytime Returns:

If you need to make a return or exchange, you may do so at any time. We just ask that all items are new, unused, and in their original packaging.

To start a return:

Please contact us at info@kelpboardbags.co.za
Include your name and order number

We’ll email you a prepaid return shipping label along with instructions on how to send your item back.

Items sent back without first requesting a return will not be accepted.

If you have any questions, reach out to us at info@kelpboardbags.co.za.

Refund Fees:

For refunds issued to the original payment method, original shipping costs and return shipping costs will be deducted from your total refund.

If you choose an exchange or store credit, all new shipping fees are fully waived!

* Store credit never expires and can be used toward any future KELP purchase.

International Returns & Exchanges:

International orders follow the same return eligibility requirements.

However, international orders are not eligible for free exchange shipping. Return and reshipment shipping costs must be covered by the buyer.

Damages & Order Issues

Please inspect your order upon delivery. If your items arrive damaged, defective, or incorrect, contact us immediately at info@kelpboardbags.co.za so we can make it right.

KELP is not responsible for lost or stolen packages.

That said, we’ll always do our best to assist with tracking and resolving delivery issues when possible.

Orders shipped to an incorrect address or packages marked as delivered but stolen are not eligible for refunds or replacements.

Exceptions & Non-Returnable Items

The following items are not eligible for returns or exchanges:

Sale items
Gift cards
Custom or personalized products

If you’re unsure whether your item qualifies for return, please contact us before sending it back.

Refund Processing

We will notify you once we’ve received and inspected your return, and let you know that your refund is on the way!

Please note that it may take several business days for your bank or credit card company to process and post the refund to your account.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.